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Frequently Asked Questions



Frequently Asked Questions

Got a question? We've got answers. If you have some other questions, contact us using email.

Do I need to install any software?

Illumine consists of a web app and mobile apps. Our web app is 100% web based, meaning you can access it anywhere and there’s no software to install on your computer. Our mobile apps can be downloaded in your app store to benefit from our functionality on the go.

Where is my data stored?

Your data is stored in Google cloud servers. It is so secure that even Google uses it store their own data

Do you follow GDPR?

Yes we share the details of our GDPR compliance

Is my data safe??

We take your trust very seriously and have invested a great deal to build the most reliable and secure platform in early education..

What if I need help getting started?

If you need help setting up your account, or have any questions about using illumine, an award-winning Customer Support Hero is ready to spring into action. Illumine support can be reached at [email protected]

Can I go for monthly billing?

Yes you can choose your billing period to be monthly , quarterly or yearly

Can I try your service for free?

Of course! We’re happy to offer a free plan to anyone who wants to try our service.